KushCo Holdings
  • Garden Grove, CA, USA
  • Full Time

IT Desktop Support

KushCo Holdings is a dynamic sales platform that provides unique products and services for both businesses and consumers in the cannabis industry.  We are a dynamic and fast paced team working in an industry that is moving exceptionally quick. You will thrive in this environment if you seek a role where you want to have direct influence over the growth of our company, have an eagerness to learn, be a team player and willingness to be proactive.  If so, we want to hear from you!

 

Founded in 2010 as a packaging and supplies company for dispensaries and growers, KushCo Holdings regularly services more than 5,000 legally operated medical and adult-use dispensaries, growers, and producers across North America, South America, and Europe. The company has facilities in the largest U.S. cannabis markets and a local sales presence in every major U.S. cannabis market. 

 

The company offers a unique, exciting and high energy environment for its employees to develop professionally while being a part of one of the fastest growing sectors globally.  KushCo Holdings was recently ranked #774 on the Inc. 5000 list of Fastest Growing Companies in America and has been featured in media nationwide, including CNBCLos Angeles TimesTheStreet.comEntrepreneur, and Inc. Magazine.

 

Job Summary:

We are looking for a Desktop Support Engineer to provide technical assistance to our users. You will work under direct supervision of the IT Director and be responsible for maintaining the company's IT network, servers, security systems, windows operating system, mac operating system, and phone system. You will have the opportunity to investigate and diagnose network problems, collect data, make recommendations, and carry out routine configuration and installation of IT solutions from start to finish. You will be the go-to person as support for all the users. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

 

Receives Direction From:

IT Director

 

Provides Direction to:

No supervisory responsibilities

 

Examples of Essential Functions:

Responsibilities include, but are not limited to, the following:

  • Addressing user tickets regarding hardware, software and networking
  • Walking users through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems
  • Onboarding and Offboarding users
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Manage inventory management system

 

Qualifications Guidelines

Education/training/experience:

  • Proven work experience as a Desktop Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Bachelor's in Computer Science or relevant field

 

Knowledge of:

  • Atlassian
  • Office365 Exchange
  • RingCentral
  • OneLogin
  • Ubiquiti Networks

 

Physical Standards:

  • This position requires frequently sitting, standing, reaching, walking, and operating a computer workstation
  • Must have finger dexterity, ability to use keyboard/ten key
  • Able to participate in the environments standing, moving onsite at events and tradeshows
  • This position may rarely require kneeling, bending, squatting
  • Reach, stoop and lift office files, records or reports, typically weighing 20 pounds or less
  • Reasonable accommodations will be considered which would allow the employee to perform the essential functions of this job

 

KushCo Holdings offers a competitive compensation package with medical, dental and vision benefits in addition to various paid time off and equity opportunity!  We believe in our workforce having a personal interest as stakeholders in order to encourage ownership in the overall success of the company.

 

KushCo Holdings is an equal opportunity employer striving to create a diverse workforce and will make reasonable accommodations as necessary for qualified applicants.

 

Additional Info:

Company Website: https://www.kushco.com/

Instagram: http://www.instagram.com/kushsupplyco

Facebook: http://www.facebook.com/kushsupplyco

Twitter: http://www.twitter.com/kushsupplyco

LinkedIn: https://www.linkedin.com/company/kushco-holdings-inc/

KushCo Holdings
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